Returns Policy

Return Policy 

If you are not satisfied with your purchase for any reason, you may return the product to us for a full/partial refund or an exchange. Please find our Refund Policy below for more information.

 

Eligibility for Refunds and Exchanges

- The item to be returned must be unused and in the same condition that you received it.

- To complete the return process, and issue a refund, a receipt or proof of purchase must be provided.

- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.,

- All items to be returned and refunded must be returned within 14 days, including sale items and items purchased with promotional discounts.

- All items excluding the items that are marked as gifts will be issued to the original payment method and in the original tender currency (unless otherwise stated). 

 

Refund Exceptions for Purchases

The following items cannot be returned.

- Personalised items and digital downloads,

- Opened/unsealed hygiene products.

For defective or damaged products, please contact us to arrange a refund or exchange.

 

Return Process

To return an item, please contact our customer service team at Hello@elevateyour.co.uk. One of our customer service advisers will then send you a pre-paid returns label. Place the item securely in its original packing and include your proof of purchase, then please mail your return to the address below:

 

Elevate Your Lifestyle, Unit 23, Clarke Road, Milton Keynes, MK1 1LG

Please do not send the item back to the manufacturer. The items should be returned to the address given above.

 

Refund Times

Once your order has been received back to our warehouse, we will then process the return within 48 hours and issue a refund or exchange. 

If you have any questions concerning our return policy, please contact us at.

 

Elevate Your Lifestyle 
Unit 23, Clarke Road, Milton Keynes, MK11LG

hello@elevateyour.co.uk

01908 648 479